Privacy Policy
Last updated: October 2024
Introduction
Scarlet-Ocean ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Name and contact details (email address, postal address)
- Property requirements and preferences
- Budget and financial information relevant to property searches
- Communication history and correspondence
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide and maintain our property consultancy services
- Communicate with you regarding your enquiries and service delivery
- Send relevant property opportunities matching your criteria
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate interests: Where processing is necessary for our legitimate business interests
- Legal obligation: Where processing is necessary to comply with a legal obligation
Data Sharing
We may share your information with:
- Property landlords and letting agents in connection with your property search
- Professional advisers acting as processors (solicitors, accountants)
- Service providers who assist in delivering our services
- Regulatory bodies and law enforcement where required by law
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Upon request, we will delete or anonymise your personal data unless we are legally required to retain it.
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Address: 47 Berkeley Square, Mayfair, London W1J 5AU